Initial meeting
We record your requirements, expectations and any acute weak points.
External IT Department
IT support for small and medium-sized enterprises.
IDB takes responsibility wherever a business needs fast help, secure remote connections and maintenance it can plan around.
Fast help when you need it
Support can be provided at short notice over strongly encrypted remote connections. At the same time, the relationship stays personal and geared to the long term.
Maintenance without unnecessary downtime
Necessary maintenance is scheduled so that it disrupts operations as little as possible. Evening or weekend slots can make sense when they protect day-to-day business.
Typical requirements
- looking after workstations and users
- coordinating system maintenance and updates
- assessing and resolving incidents
- managing external service providers
Working together
A clear process instead of scattered one-off measures.
The external IT department starts in a structured way, sets priorities and then stays at your side as a reliable point of contact.
Taking stock
Systems, access rights, service providers, contracts and key dependencies are reviewed in an orderly way.
Priority list
Urgent, business-critical and long-term topics are cleanly separated from one another.
Ongoing support
Incidents, maintenance, updates and coordination are handled continuously.
Regular review meetings
Open items, improvements and upcoming projects stay transparent and manageable.
Typical situations
When an external IT department makes sense
- no dedicated IT staff in the company
- taking pressure off a small in-house IT team
- cover during holidays or sick leave
- project support during migrations and changeovers
- a second opinion on quotes or a change of provider
Service promise
Reliably supported, clearly documented.
Named contact personsYou talk to people who know your environment.
Maintenance windows you can plan aroundMaintenance is organised so that day-to-day operations stay protected.
Documentation you can understandImportant information stays traceable and usable.
Clear prioritisationTopics are ranked by business relevance and urgency.
Scope
IDB complements your existing IT structure.
IDB does not necessarily replace all of your existing service providers. It can manage them, review them and complement them where it makes sense.
Next step